Service User Experience in Adult Mental Health: NICE Guidance on Improving the Experience of Care for People Using Adult NHS Mental Health Services
National Collaborating Centre for Mental Health (NCCMH)
This NICE guidance is the first of its kind to
assess the evidence for improving service users’ experience of
health services. A number of recent government initiatives have
highlighted the importance of taking service users’ views and
experiences of UK healthcare services into account, in order to
improve the quality of their care - yet more remains to be
This is particularly the case for users of
mental health services, many of whom have high
levels of contact with services, can experience stigma and can be
detained under the Mental Health Act. With almost a quarter of
adults in England having a diagnosis of a mental health problem,
improving their experience of care is of paramount importance.
This book examines the evidence for and gives
recommendations on how to improve the quality of mental health
services provided in seven main areas: access to community care,
assessment (non-acute), community care; assessment and referral in
crisis; hospital care; discharge and transfer of care; and
detention under the Mental Health Act. It also makes recommendation
across the whole of the care pathway, with a particular focus on
improving the relationship between the mental health service user
and healthcare professional.
The book details the methodology developed for
this unique piece of guidance. An accompanying free CD-ROM contains
all the data used as evidence.
- Now the only place to obtain this
NICE guidance in print.
Readership: The guidance is intended for
all mental health professionals working in secondary care,
commissioners and service providers.
the other NICE mental health guidelines
NICE Mental Health Guidelines
These guidelines from NICE set out clear
recommendations, based on the best available evidence, for health
care professionals on how to work with and implement physical,
psychological and service-level interventions for people with
various mental health conditions.
The book contains the full guidelines that cannot be obtained
in print anywhere else. It brings together all of the evidence that
led to the recommendations made, detailed explanations of the
methodology behind their preparation, plus an overview of the
condition covering detection, diagnosis and assessment, and the
full range of treatment and care approaches.
The accompanying free CD-ROM contains all the data used as
- Included and excluded studies.
- Profile tables that summarise both the quality of the evidence
and the results of the evidence synthesis.
- All meta-analytical data, presented as forest plots.
- Detailed information about how to use and interpret forest
- Introduction to service user
- Method used to develop this
- Review protocol and sources of
evidence for the review of key problems associated with experience
- Access to community care
- Assessment (non-acute)
- Community care
- Assessment and referral in crisis (not
under the Mental Health Act)
- Hospital care
- Discharge and transfer of care
- Detention under the Mental Health
- Interventions to improve service user
- Summary of recommendations