How do I get in touch with the Psychiatrists’
Support Service (PSS)?
You can call us directly on 020 7245
0412 or email email@example.com.
How does the support service work?
Our support service manager will
answer your call, give you information about the service, and
answer any questions you might have.
After listening to your situation they may provide you with some
initial advice or signpost you to an appropriate
They may also take your contact details and ask you when you might
be free for a call with one of our doctor advisors.
If so, the manager will talk through your case anonymously with a
doctor advisor and then either pass on their advice to you or
arrange a time for them to call you. We then confirm this with you,
usually within the same day.
Is it confidential?
Yes, our service is confidential.
However, if you tell us about something that threatens personal or
professional safety, we have a professional duty of care to report
it to the appropriate organisation.
We tell you this at the start of your call to us.
What issues do doctors call about, and what sort of help do you
We take calls on many different
issues, but the most common is about dealing with difficult
colleagues and difficult working relationships.
You can see a list of the sorts of problems doctors contact us
about on our Signposting page, and
we’ve also got a range of helpsheets for
the topics doctors often contact us about.
I would like to discuss my problems
face-to-face. Is this possible?
We’re a telephone-based service, so we
don’t offer face-to-face meetings.
Do you offer treatment?
We’re your gateway to specialist
advice and peer support. We don’t offer counselling or treatment
but we may point you in the direction of services that do.
Our Signposting page has further
Will you provide advocacy or representation at an employment
We are not an advocacy service; we
won’t act as a trade union or offer representation at an employment
tribunal, but we can direct you to agencies that help with these
matters. Our Signposting page has
Can I use the service if I’m a trainee in
Yes, absolutely. We provide support to
doctors at all grades of our College’s membership.
Do you link with other services available to support
We have great links with the General
Medical Council, the British Medical Association and the National
Clinical Assessment Service.
We often signpost to other useful services for doctors and so like
to keep informed of any local and national developments.
Our Signposting page has details about
these other organisations. We know that they sometimes signpost
doctors to us too.
How many phone calls can I expect to get from a doctor advisor and
how long will calls last?
It depends on the reason for the call
and the amount of support needed. Often, one call from a doctor
advisor is enough to discuss the issues.
In other cases, several calls are needed, but our doctor advisor
will talk to you about whether further phone calls would be
helpful. The length of a call also depends on your needs.
How do I become a doctor advisor for your
When a place on our committee becomes
free, we advertise the role on the Posts
for members page.
If we are not advertising a doctor advisor role at the moment, and
you are keen to help us, please email firstname.lastname@example.org with your CV and a
covering letter about your experience in helping doctors in
We’ll keep these on file and contact you if the need arises. We
interview all our doctor advisors in line with College
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