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The Royal College of Psychiatrists Improving the lives of people with mental illness

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What is ACP 360?

ACP 360 is the Royal College of Psychiatrists’ 360-degree feedback system. Its purpose is formative - to enable personal development. It provides structured feedback to psychiatrists in two of the GMC’s core domains – working with colleagues and relating to patients. ACP 360 covers eight domains that psychiatrists themselves have identified as being important:

  • Communication
  • Availability
  • Emotional intelligence
  • Decision-making
  • Relationships with service users
  • Relationships with relatives/carers
  • Relationships with other psychiatrists
  • Relationships with their team

What is 360 degree feedback?

360-degree feedback (sometimes known as multi-source feedback) is a model of assessment which aims to present more rounded feedback to an individual than the traditional “top-down” approach where feedback is gathered only from an individual’s line manager:

Feedback is gathered using validated and reliable questionnaires that measure an individual’s behaviour in certain areas. High quality feedback will only be achieved if the instruments have good psychometric properties.

The psychometric properties of ACP 360 have been tested and the results were published in the  British Journal of Psychiatry.

This method of gathering feedback is gaining popularity in the health sector. This is both part of the general movement towards better regulation and because it is recognised that multi-source feedback is the best way of assessing certain aspects of good medical practice as defined by the GMC. Revalidation now requires psychiatrists to participate in an independent appraisal such as ACP 360.

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A survey of psychiatrists who have used ACP 360 found that

75% found the results of the assessments helpful

85% found the report clear and easy to understand

90% agreed that the instructions were easy to follow and that no training was required to take part and stated that the report would form part of their next appraisal

 

Although most psychiatrists in the survey had only recently received their report, a substantial number had already changed the way in which they interacted with their colleagues and patients based on their results.