What is the Quality Mark for Elder-Friendly Hospital
Wards?
The Quality Mark for Elder-Friendly Hospital
Wards is a subscription-based quality-improvement programme for
individual hospital wards. Participation in this process will
ensure a continuous focus on the care provided for people over the
age of 65 and will demonstrate the commitment made by the hospital,
the ward and the staff to identify and carry out improvements, and
to achieve a consistent quality of care for older people.
The Quality Mark process aims to support wards
to focus on delivery of good-quality, essential care for older
people by:
- Engaging patients, ward staff,
hospital management and governors in assessing the quality of care
provided
- Providing training to ward staff in
Person, Interaction and Environment observations of care
- Producing a detailed local report that
identifies areas of achievement and areas for improvement, enabling
targeted action planning
- Encouraging ward team reflection on
their ability to provide elder-friendly care with the training and
resources available to them
- Awarding and recognising the
achievement of elder-friendly wards
- Encouraging focus on a continuous
improvement through iterative data collection
The Quality Mark process involved the
collection of information from patients, ward staff, ward
management, lead clinicians, hospital management, governors, and
from observations of care on the ward. This information will be
reported back to the ward in a summary format, which can be shared
with visitors, patients, staff, regulators and commissioners.
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