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The Quality Mark for Elder-Friendly Hospital
Wards is a subscription-based quality-improvement programme for
individual hospital wards. Participation in this process will
ensure a continuous focus on the care provided for people over the
age of 65 and will demonstrate the commitment made by the hospital,
the ward and the staff to identify and carry out improvements, and
to achieve a consistent quality of care for older people.
The Quality Mark process aims to support wards
to focus on delivery of good-quality, essential care for older
The Quality Mark process involved the
collection of information from patients, ward staff, ward
management, lead clinicians, hospital management, governors, and
from observations of care on the ward. This information will be
reported back to the ward in a summary format, which can be shared
with visitors, patients, staff, regulators and commissioners.
Why do we need a Quality Mark?
An explanation of what participating in
the Quality Mark involves and how a hospital ward can progress to
gain the Quality Mark.
If your hospital ward would like to
take part in the Quality Mark, information about expressions of
interest can be found here.
If you have any questions, or need more
information then please contact the team.
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Eighteen of the wards that took part in the first wave of the
Quality Mark have completed Stage I. A list of these wards can be
found on our 'Participating
Forty-five newly recruited wards are about to begin data
collection for the second wave of Stage I of the Quality Mark.
The first wave of wards participating
in the Quality Mark process have begun data collection
for Stage I: 'Assessing Quality'.
The Quality Mark pilot has now finished
and is in its evaluation phase. We have received Expression of
Interest forms from 134 wards wanting to participate in the first
post-pilot wave of the Quality Mark. We are delighted with the
enthusiam that the scheme has been met with. We have contacted
wards to inform them whether there will be a place for them in the
first wave of data collection as spaces are limited.